Lotte Global Logistics
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Privacy Policy

Effective Date: 12-1-2025

Version: 1.0

1. INTRODUCTION AND SCOPE

Lotte Global Logistics (North America) Inc. (“we,” “our,” or “us”) operates an all-in-one transportation platform that connects shippers with carriers for Parcel, Less-Than-Truckload (LTL), Full Truckload (FTL), Drayage and more services through our mobile applications and website (collectively, the “Services”). This Privacy Policy describes how we collect, use, share, and protect personal information when users of our Services interact with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy applies to all users of our Services, including:

  • Shippers: Businesses or individuals who need to transport goods
  • Carriers: Companies or individuals who provide transportation services
  • Drivers: Licensed commercial drivers operating vehicles for carriers
  • Dispatchers: Individuals who coordinate shipments and assign drivers
  • Brokers: Third-party logistics providers using our platform

2. INFORMATION WE COLLECT

A. Information You Provide to Us

Account Information:

  • Name, email address, phone number, and mailing address
  • Company name, business license information, and tax identification numbers
  • Username, password, and profile information
  • Payment information (credit card details, banking information)
  • Insurance information and coverage details
  • Vehicle registration and inspection records
  • Driver's license information and commercial driving credentials
  • Safety ratings and compliance records

Transaction Information:

  • Shipment details (pickup/delivery locations, cargo descriptions, weight, dimensions)
  • Service requests and quotations
  • Booking confirmations and load assignments
  • Bills of lading and proof of delivery documents
  • Customer support communications and feedback

B. Information We Collect Automatically

Location Information:

  • Precise GPS location data from mobile devices (when permission is granted)
  • Route information and tracking data during shipments
  • Data for pickup and delivery locations
  • Approximate location derived from IP addresses

Device and Usage Information:

  • Device type, operating system, and browser information
  • IP address and mobile network information
  • App usage patterns and feature interactions
  • Log files, crash reports, and performance data
  • Unique device identifiers and advertising IDs

Communications Data:

  • Customer support interactions
  • Email communications

C. Information from Third Parties

Business Partners:

  • Information from integrated third-party services and APIs
  • Data from freight brokers and logistics partners
  • Verification information from background check providers
  • Insurance and safety data from regulatory authorities

Public Sources:

  • Department of Transportation (DOT) registration information
  • Federal Motor Carrier Safety Administration (FMCSA) records
  • Public business registrations and licensing information
  • Credit and financial information from authorized sources

3. HOW WE USE YOUR INFORMATION

A. Service Provision

  • Create and maintain user accounts
  • Match shippers with appropriate carriers
  • Process bookings and manage shipments
  • Track cargo and provide real-time updates
  • Calculate pricing and process payments
  • Generate invoices, receipts, and reports
  • Provide customer support services

B. Safety and Security

  • Verify user identities and credentials
  • Conduct background checks on drivers and carriers
  • Monitor compliance with transportation regulations
  • Detect and prevent fraudulent activities
  • Investigate safety incidents and disputes
  • Maintain security of our platform and systems

C. Communication

  • Send transactional notifications about shipments
  • Provide service updates and account information
  • Deliver marketing communications (with consent)
  • Conduct customer satisfaction surveys
  • Share important policy or service changes

D. Analytics and Improvement

  • Analyze usage patterns and platform performance
  • Develop new features and services
  • Conduct market research and competitive analysis
  • Improve matching algorithms and pricing models
  • Optimize routes and delivery efficiency

4. INFORMATION SHARING AND DISCLOSURE

A. With Other Users

We share information necessary to facilitate transportation services:

  • Shipper contact information with assigned carriers
  • Carrier and driver information with shippers
  • Vehicle and location information for tracking purposes
  • Delivery confirmations and proof of service
  • Ratings and feedback between users

B. With Service Providers

We share information with trusted third parties who help us operate our platform:

  • Payment processors and financial institutions
  • Background check and verification services
  • Insurance providers and claims processors
  • Technology service providers and cloud storage
  • Customer support and communication platforms
  • Marketing and analytics service providers

C. With Business Partners

  • Integrated logistics software and TMS providers
  • Freight brokers and 3PL partners
  • Fuel card and discount program providers
  • Equipment leasing and financing companies
  • Industry associations and regulatory bodies

D. For Legal and Regulatory Compliance

We may disclose information when required by law or to protect our rights:

  • Compliance with DOT and FMCSA regulations
  • Response to valid legal requests and court orders
  • Protection of our rights, property, and safety
  • Investigation of potential violations of our Terms of Service
  • Prevention of fraud and illegal activities

E. Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity, subject to this Privacy Policy.

5. DATA RETENTION

We retain personal information for as long as necessary to:

  • Provide our Services and maintain user accounts
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain safety and security records
  • Support business operations and analytics

Retention Periods:

  • Account information: Retained while account is active and for 7 years after closure
  • Transaction records: Retained for 7 years for tax and regulatory compliance
  • Safety and compliance data: Retained as required by DOT/FMCSA regulations
  • Marketing communications: Until user opts out or requests deletion

6. YOUR PRIVACY RIGHTS

A. Access and Portability

  • Request access to your personal information
  • Obtain copies of your data in a portable format
  • Review how your information is being used

B. Correction and Updates

  • Update your account information at any time
  • Request correction of inaccurate data
  • Modify your communication preferences

C. Deletion

  • Request deletion of your account and associated data
  • Note: Some information may be retained for legal compliance
  • Deletion requests processed within 30 days

D. Opt-Out Rights

  • Unsubscribe from marketing communications
  • Disable location tracking (may limit service functionality)
  • Opt out of data sharing for marketing purposes
  • Refuse cookies and tracking technologies

E. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at (972) 373-3100 or strategy@lotte.net.

7. DATA SECURITY

We implement comprehensive security measures to protect your information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure socket layer (SSL) technology
  • Multi-factor authentication
  • Regular security assessments and penetration testing
  • Network firewalls and intrusion detection systems

Operational Safeguards:

  • Employee training on data protection
  • Access controls and role-based permissions
  • Regular security audits and compliance reviews
  • Incident response and breach notification procedures
  • Secure data backup and recovery systems

Physical Safeguards:

  • Restricted access to data centers
  • Environmental controls and monitoring
  • Secure disposal of physical media
  • Visitor access controls and logging

8. INTERNATIONAL DATA TRANSFERS

Our Services operate globally, and we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by data protection authorities
  • Adequacy decisions for countries with equivalent protection
  • Consent for transfers where legally required
  • Privacy Shield certification (where applicable)

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic functionality
  • Performance Cookies: Help us analyze and improve our Services
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

Third-Party Tracking:

  • Google Analytics for website performance
  • Social media plugins and sharing tools
  • Advertising networks and retargeting services
  • Customer support chat widgets

10. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of material changes through:

  • Email notifications to registered users
  • Prominent notices on our website and mobile app
  • In-app notifications
  • Updated effective date at the top of this policy

Continued use of our Services after changes constitutes acceptance of the updated policy.

12. STATE-SPECIFIC PRIVACY RIGHTS

Texas (TDPSA)

The TDPSA grants Texas residents rights to access, correct, delete, and opt out of the sale or targeted advertising of personal information, effective July 1, 2024. Universal opt-out mechanisms (e.g., Global Privacy Control) will be honored starting January 1, 2025.

California (CCPA/CPRA)

California residents have specific rights regarding their personal information, including the right to know, delete, correct, and limit the use of their personal information.

Virginia (VCDPA)

Virginia residents have rights to access, correct, delete, and obtain a copy of their personal information, as well as opt out of certain processing activities.

Other States

We comply with applicable state privacy laws and will update this policy as new regulations take effect.

13. CONTACT INFORMATION

Data Protection Officer

Email: strategy@lotte.net

Phone: (972) 373-3100

Address: 7301 State Hwy 161 Suite 425, Irving, TX 75039

General Inquiries

Email: strategy@lotte.net

Phone: (972) 373-3100

Regulatory Compliance

For DOT/FMCSA related inquiries:

Email: strategy@lotte.net

Phone: (972) 373-3100

Address: 7301 State Hwy 161 Suite 425, Irving, TX 75039

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy is governed by the laws of Texas, United States, without regard to conflict of law principles. Except where prohibited by law, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Dallas County, Texas. The parties waive the right to a jury trial and to participate in class actions. You may opt out of arbitration within 30 days of first agreeing to this Policy by sending an email to strategy@lotte.net with subject line “Arbitration Opt-Out.” If you reside outside the United States and local law grants you the right to bring claims in your home jurisdiction, this provision will not deprive you of that right.

Effective Date: 12-1-2025

Version: 1.0

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.